COVID-19 (Coronavirus) Updates

Last updated: March 23, 2020

بِسْمِ ٱللّٰهِ ٱلرَّحْمَٰنِ ٱلرَّحِيم

As-Salamu Alaikum,

During this difficult time of the COVID-19 coronavirus outbreak, many of our community members are finding it challenging to keep up with essential messages. ABIS has gathered a list of reliable links below for your convenience.

If you require assistance from us, we can be contacted by:

Phone: 613-618-4300

Whatsapp at 613-618-4300


Previous Communications

Health Information

If this is a medical emergency, please call 9-1-1 immediately.

Ottawa Public Health:

Please note: in order to decrease transmission of COVID-19 in Ottawa, Ottawa Public Health is now recommending that all residents of Ottawa practise social distancing

The priority of the healthcare system is being able to test those who are most in need. Not everyone requires testing. People WITHOUT respiratory symptoms (such as fever or cough) will NOT be tested for COVID-19, regardless of potential exposures. 

Even if you do not have symptoms, it is recommended to self-isolate for 14 days if: 

  • You have travelled anywhere outside of Canada (including the United States of America).
  • You live with, provided care for, or spent extensive time with someone who has: 
    • Tested positive for COVID-19, OR is suspected to have COVID-19, OR who has respiratory symptoms (fever, cough, or shortness of breath) that started within 14 days of travel outside of Canada. 

If you have MILD symptoms, where you are NOT short of breath and can manage symptoms reasonably at home:

  • Do NOT call Ottawa Public Health
  • Self-isolate for 14 days or until 24 hours AFTER symptoms have FULLY resolved, whichever is longer

NOTE: Most people with mild symptoms will recover on their own at home

For employees, if your employer requires a sick note please send them this letter from Ottawa Public Health. For employers, please visit our COVID-19 info page for workplaces.

If you have ESCALATING SYMPTOMS such as a new or worsening cough and/or fever, AND have either travelled outside of Canada or been in contact with someone who has been diagnosed with COVID-19 in the past 14 days:

  • Do NOT call Ottawa Public Health
  • Children under 6 months of age meeting this criteria should be taken to CHEO
  • Visit the COVID-19 Assessment Centre – you do NOT need a referral from Ottawa Public Health OR
  • Call your health care provider (if available)
  • If the COVID-19 Assessment Centre and your health care provider are both closed, go to the hospital emergency department and pay attention to special signage

If you have SEVERE SYMPTOMS (you have frequent shortage of breath and cannot manage your symptoms at home)

  • If this is a medical emergency, please call 9-1-1 immediately
  • go to the hospital emergency department and pay attention to special signage

Ontario Ministry of Health:

2019 novel coronavirus (COVID-19) self-assessment
If you think you have coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine how to seek further care:

General Health Information from Canadian Arab Health Coalition (some Arabic resources):

Home Services


Many big-name grocery stores offer online purchases and a pick up or delivery service of your orders (some may require a minimum $ order).

Here are just a few links, but you can also search google for other options:

Emergency Relief Kit:


Many pharmacies already offer delivery of your regular medicines. Contact your pharmacist to see what services they may be offering to help during the pandemic.

Talk to a doctor from home

Cover Health:


Ottawa Public Library:

Audiobooks by Audible:


Khan Academy:


YMCA (exercise classes and videos):

Financial Assistance

Government of Canada Support for Canadians and Businesses:

Employment Insurance (EI) Benefits: